Payment Policy

All prices are quoted in Icelandic Krona. Bookings are confirmed upon receipt of full payment. Refunds, if necessary, will be processed in Icelandic Krona. 

Please note that fluctuations in exchange rates between the time of booking and the refund may affect the total amount refunded in your local currency.

Weather and Tour Conditions

Our tours are subject to weather and prevailing conditions. Frosty Tours reserves the right to modify itineraries, departure times, or cancel trips without prior notice when necessary for your safety. In case of tour cancellation due to safety concerns or natural conditions, a full refund will be issued.

Cancellations

Frosty Tours maintains a 10% fee for handling booking and rescheduling costs.

• Rescheduling or cancellations require a 48-hour notice for potential seat reselling.
• Cancellations made less than 48 hours before the tour departure will not be refunded, including bookings within 48 hours before departure.
• Cancellations more than 48 hours before departure will receive a 90% refund.
• “No Shows” are not eligible for refunds or rebooking.
• Frosty Tours reserves the right to cancel tours prioritizing safety, ensuring a 100% refund.

Late Arrivals

Arriving more than 10 minutes after the tour start time will be considered a “No Show” with no eligibility for refunds or rebooking.

Participant Health and Participation

Participants must be in reasonably good health for the booked tour. Certain health conditions such as severe high blood pressure, seizure disorders, pulmonary issues, coronary disease, musculoskeletal problems, balance issues, certain psychological or psychiatric conditions, and pregnancy are discouraged from booking Frosty tours. Participants who choose not to participate in scheduled activities during any tour, including open/public tours, will not receive a full or partial refund. 

Travel Insurance

We strongly recommend guests to acquire trip or holiday cancellation insurance, in addition to medical, personal, and travel insurance.

Liability

Participants engage in tours at their own risk. Frosty Tours bears no responsibility for accidents arising from a participant’s actions, actions of other tour members, or unforeseeable circumstances.

Legal Disputes

Reykjavik, Iceland, will be the legal site or setting where Frosty Iceland ehf. and the customer will treat any legal disputes.

Icelandic law shall apply to any legal issues that arise between the two parties.

Clothing

Appropriate outdoor clothing and footwear are required for all guests. Frosty Tours reserves the right to deny participation to individuals dressed inappropriately or without suitable footwear, risking their safety.

Alcohol and Substance Policy

Participation may be refused to guests believed to be under the influence of alcohol or drugs. In such cases, no refunds will be provided.

Model Release

By booking and participating in Frosty Tours adventures, you agree to the following:

You grant Frosty Tours permission to use any photographs taken during the tour, including your presence, for promotional, editorial, advertising, or any other purpose in any media, without restrictions. You release Frosty Tours from any claims arising from the use of these photographs.

You affirm your legal competence to enter into this contract and understand its contents. This release applies to you, your heirs, legal representatives, and assigns.